MISP Major in Service Problems

Airline companies consistently experience costly delays in air traffic due to major in-service problems. This may reduce passenger satisfaction and increase time and money spent on aircraft operations.

In such cases, an aircraft manufacturer can provide its customers fast and focused support by managing all incidents in a transparent manner and monitoring compliance with specified reaction times.

BeOne was charged with finding a uniform way to represent several data sources to increase transparency in a heterogeneous environment. Previous data sources include employee status queries and an existing database. A color-coded workup showed the current status of each MISP within the life cycle. Each MISP can be tracked until it is closed. This representation serves as a standardized means of communication and references detailed information.
Regular international meetings on measuring and optimizing operational reliability were initiated in Germany.

The benefits derived by our customers include faster problem resolution and proactive risk management in after-sales service, which in turn increases the response rate and maximizes airline satisfaction.